Video Help

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You must have QuickTime installed on your computer. Click here to download the latest free version. Follow the directions to install.

Quick Fix:

For the PC:
If you are using a PC, try the following:

Go to the control panel, click on Quicktime, click on the Streaming tab, then, under connection speed, deselect Automatic and select the real (or assumed) connection speed (ie, T1 or DSL cable or ...). 
Click apply, then try the web site again.

Another way of doing the same thing is to go to the ASL video, click on the down arrow of the video control (at the right hand bottom), click on connection speed, then do the same as above; that is,  deselect Automatic and select the actual connection speed you have available at your computer.  Click apply then try reloading the video.

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For the Macintosh:
First, try the fix suggested for PC computers above. If that doesn't work, use Firefox or Mozilla or Netscape or Safari as your browser to view these videos.  These are available for free at various places on the internet.  Here is one location for Firefox: 
http://download-firefox.org/

Here's a location for Mozilla:
http://www.mozilla.org/products/mozilla1.x/

Here's a location for Netscape:
http://browser.netscape.com/ns8/download/archive72x.jsp

Here's a location for Safari:
http://www.apple.com/support/downloads/safari.html

A More Detailed Fix:

You may be having problems with Internet Explorer. If you are using a Macintosh computer and you get a message that you must be running a current version of QuickTime and you have already installed the latest version, try the fix explained for the PC above. If that doesn't work, try the following steps: (Please note that this is a temporary fix. There is a bug with Internet Explorer and the following steps will not stay permanent.)

  1. Go to Preferences, located under the Explorer menu.
  2. This would be the typical Preferences window:
  3. Click on the File Helpers in the left-hand window
  4. Click on Extension on the upper right hand of the window
  5. Scroll down until you see the .mov extension (Because you clicked on Extension, they will be in alphabetical order)
  6. Click on the .mov line.
  7. Click on the Change button
  8. You'll see the following window:
  9. Click on the How to handle drop down menu. Change the selection to View with Plug-in.
  10. If necessary, change the Plug-in name to QuickTime Plugin.
  11. Click the OK button and close the Preferences window.

You should now be able to view the videos successfully. Keep in mind that once you quit Internet Explorer, the fixes will disappear and you will have to re-do the above steps.

For a PC or Macintosh computer:

A permanent solution would be to install and use Safari (Mac only), Mozilla Firefox, Opera, Netscape or another browser of your choice.
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